Privacy Policy

Our commitment to privacy

White House Collectables respects your privacy and is committed to handling personal information responsibly. This policy explains what information we may collect when you use this website, why we collect it, and the choices available to you. We aim to follow the principles of the New Zealand Privacy Act 2020.

Information we collect

When you contact us through the website, by email, or by phone, we may collect the information you choose to provide, including your name, email address, phone number, message, and details of the artwork, collectable, event, or visit you are enquiring about.

We may also receive limited technical and website-usage information, such as browser type, device type, approximate location, referring page, pages viewed, and the date and time of a visit. This information may be collected through server logs, cookies, or analytics services.

How we use information

We use personal information to respond to enquiries, provide requested gallery or artwork information, help arrange visits, maintain and improve the website, understand general visitor interest, protect the website from misuse, and meet legal obligations.

We do not sell personal information. We do not currently process online product purchases through this website.

Cookies and analytics

Cookies are small files stored by a browser. The website may use essential cookies needed for reliable operation and may use analytics cookies to understand aggregated website activity. Browser settings can be used to block or delete cookies, although this may affect some website functions.

If analytics tools are enabled, their providers may process technical information in accordance with their own privacy terms. We use this information to understand website performance rather than to identify visitors personally.

Social media and third-party services

The website may link to Instagram, Facebook, Google Maps, and other external services. Following an external link may allow that provider to collect information under its own privacy policy. White House Collectables does not control the privacy practices or content of third-party websites.

We may use trusted service providers for website hosting, security, analytics, communications, or technical support. They may process information only as needed to provide those services and are subject to their own legal and contractual obligations.

Storage, retention, and security

We retain personal information only for as long as reasonably necessary to answer an enquiry, maintain appropriate business records, resolve a matter, or meet legal requirements. When information is no longer required, we take reasonable steps to delete or anonymise it.

We use reasonable administrative and technical safeguards to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure. No method of online transmission or storage is completely secure, so absolute security cannot be guaranteed.

Your rights

Under New Zealand privacy law, you may ask whether we hold personal information about you and request access to or correction of that information. You may also ask us to delete information where it is no longer required, subject to any legal reason we must retain it.

We may need to verify your identity before responding to a request. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.

Contact us about privacy

For a privacy question, access request, correction request, or concern, email paula.mcneill@xtra.co.nz, call 027 650 7247, or write to White House Collectables, 2312A Tairua–Whitianga Highway, Coroglen, Coromandel Peninsula, New Zealand.

Changes to this policy

We may update this policy when our website practices or legal obligations change. The current version will always be available on this page with its latest revision date.

For general enquiries, please visit our Contact page.